Welcome to Our Generation Doll Shop, where we bring dreams to life with our enchanting dolls and accessories! We understand that timely and reliable delivery is essential to your playtime adventures and collection building. That’s why we’ve designed a delivery process that is efficient, affordable, and tailored to meet your needs, whether you’re in the US or across the globe.

Shipping Options

We offer two convenient shipping methods to ensure your orders arrive safely and promptly. Both options are available for most regions worldwide, excluding only a few remote areas and parts of Asia due to logistical constraints.

  • Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after shipment. This option is perfect if you’re looking for a balance of speed and affordability.
  • Free Shipping: For orders over $50, enjoy free shipping via EMS. After order processing (1-2 days), delivery usually takes 15-25 days. This economical choice is ideal for larger orders, helping you save while still receiving quality service.

Order Processing and Tracking

Once you place an order, our team springs into action! We process all orders within 1-2 business days to ensure quick dispatch. You’ll receive a confirmation email with tracking information as soon as your package ships, so you can follow its journey right to your doorstep. Our carriers, DHL, FedEx, and EMS, are renowned for their reliability, giving you peace of mind.

International Delivery

We’re proud to serve customers globally (excluding Asia and some remote areas), bringing our magical dolls and accessories to dreamers everywhere. International orders may be subject to customs fees or import taxes, which are the responsibility of the recipient. Please check your local regulations for details.

Returns and Support

Your satisfaction is our priority! If you need to return an item, you have 15 days from the date of delivery to initiate the process. For assistance with shipping, returns, or any questions, our friendly customer support team is here to help. Reach us at [email protected], and we’ll ensure a smooth experience.

Note: Delivery times are estimates and may vary slightly due to factors like customs processing or holidays. We appreciate your understanding and strive to get your orders to you as quickly as possible!

Thank you for choosing Our Generation Doll Shop—where imagination comes to life! Explore our collections today at newdollshop.com.