Welcome to the Our Generation Doll Shop FAQ page! We’re here to help make your doll play and collection experience as magical and seamless as possible. Below you’ll find answers to our most commonly asked questions about our products, shipping, returns, and more.

Product Questions

What types of dolls and accessories do you offer?
We specialize in a wide range of doll-related products including Fashion Dolls, Doll Clothing, Doll Furniture, Dollhouses, Doll Playsets, Styling Heads, and accessories. We also offer complementary play items like Kick Scooters and Play Tents to enhance imaginative play.
Are your dolls suitable for all ages?
Our dolls and accessories are designed primarily for children who enjoy imaginative play, though collectors of all ages appreciate our products. We recommend checking individual product descriptions for specific age recommendations.

Shipping & Delivery

Where do you ship to?
We’re proud to ship globally! However, we’re currently unable to deliver to parts of Asia and some remote areas due to logistical constraints.
What shipping options are available?
We offer two convenient options:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after shipment.
– Free Shipping (orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 days after shipment.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can use this to follow your package’s journey right to your doorstep!
Are there any additional fees for international orders?
International orders may be subject to customs fees or import taxes, which are the responsibility of the recipient. We recommend checking your local regulations for details.

Returns & Exchanges

What is your return policy?
Your satisfaction is our priority! You may initiate returns within 15 days of delivery. Please contact our customer support team at [email protected] for assistance with returns.
What if my item arrives damaged or defective?
We’re sorry if your item didn’t arrive in perfect condition! Please contact us immediately at [email protected], and our team will help resolve the issue promptly.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely! We use secure encryption technology to protect your personal and payment information throughout the transaction process.

Customer Support

How can I contact customer service?
Our friendly support team is here to help! Reach us at [email protected] for assistance with any questions about shipping, returns, or our products.
What are your business hours?
Our team processes orders Monday-Friday during business hours. While we don’t have 24/7 phone support, we respond to emails promptly within business hours.

Thank you for choosing Our Generation Doll Shop—where imagination comes to life! Explore our collections at newdollshop.com.