Last Updated: January 2024

Welcome to Our Generation Doll Shop! We’re delighted to have you visit our magical world of dolls and accessories. These Terms and Conditions outline the rules and guidelines for using our website and making purchases. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

1. Website Usage

Our website (newdollshop.com) is designed for doll enthusiasts of all ages, though purchases must be made by individuals 18 years or older. We strive to create a magical, user-friendly experience that reflects the joy of playtime with your favorite dolls.

User Responsibilities:

  • Provide accurate information when creating an account or making a purchase
  • Maintain the confidentiality of your account credentials
  • Not use our website for any illegal or unauthorized purpose
  • Not attempt to harm or disrupt our website’s functionality

2. Products and Services

Our Generation Doll Shop specializes in high-quality doll-related products including:

  • Fashion Dolls and Dollhouses
  • Doll Clothing and Accessories
  • Doll Furniture and Playsets
  • Doll Carriers and Styling Heads
  • Play Tents and Kick Scooters
  • Special Toys Collections

We take great care to ensure our product descriptions and images are accurate. However, slight variations in color may occur due to monitor settings. All measurements are approximate.

Product Limitations:

  • Some items may have age recommendations for safety reasons
  • Small parts may present choking hazards for young children
  • We reserve the right to limit quantities due to availability

3. Ordering and Payment

Placing an order on our website constitutes an offer to purchase which we may accept by confirming your order.

Order Process:

  1. Select items and add to cart
  2. Proceed to checkout with accurate shipping information
  3. Choose shipping method (Standard or Free Shipping)
  4. Complete payment through our secure gateway
  5. Receive order confirmation via email

Accepted Payment Methods: We accept Visa, MasterCard, JCB, and PayPal. All payments are processed securely, and we do not store your complete payment information on our servers.

Pricing: All prices are listed in US dollars. We reserve the right to adjust prices at any time, though orders already placed will be honored at the price confirmed at time of purchase.

4. Shipping Policy

We ship worldwide with some exceptions (certain Asian countries and remote areas cannot be delivered to).

Processing and Delivery Times:

  • Orders are processed within 1-2 business days after payment confirmation
  • Standard Shipping (DHL or FedEx): 10-15 business days after shipment – $12.95
  • Free Shipping (EMS): 15-25 business days after shipment – FREE on orders over $50

Delivery times are estimates and not guaranteed, as they may be affected by factors beyond our control such as customs processing, weather, or carrier delays.

Shipping Restrictions: We cannot deliver to some Asian countries and remote areas. Eligibility will be shown during checkout.

5. Returns and Exchanges

We want you to be completely happy with your purchase! Our returns policy is designed to be fair to both you and our business.

Return Eligibility:

  • Returns and exchanges accepted within 15 days of receipt
  • Item must be unused and in original condition
  • Original packaging and proof of purchase required

Non-Returnable Items: For hygiene and product nature reasons, we cannot accept returns on:

  • Styling Heads once packaging has been opened
  • Doll Clothing removed from original packaging
  • Doll Accessories removed from original packaging

All sales on these specific items are final.

Return Process: Contact our customer care at [email protected] within 15 days of delivery. We will provide a Return Merchandise Authorization (RMA) number and instructions. Return shipping costs are the customer’s responsibility unless we made an error.

Refunds: Once approved, refunds are processed within 5-10 business days to your original payment method. Original shipping costs are non-refundable.

6. Intellectual Property

All content on this website, including images, text, logos, and product designs, is the property of Our Generation Doll Shop or our licensors and is protected by copyright and other intellectual property laws.

Usage Restrictions:

  • You may not reproduce, distribute, or create derivative works from our content without express permission
  • Our product designs are for personal use only and not for commercial reproduction
  • You may share our products on social media with appropriate credit to Our Generation Doll Shop

7. Liability Limitations

Our Generation Doll Shop’s liability is limited to the purchase price of any products you purchase from us. We are not liable for:

  • Indirect, incidental, or consequential damages
  • Products that are modified or used in a manner not intended by the manufacturer
  • Delivery delays beyond our reasonable control
  • Incorrect address information provided by the customer

We make every effort to ensure the accuracy of product information but cannot guarantee that all information is completely error-free.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our detailed Privacy Policy explains how we collect, use, and safeguard your data.

By using our site, you consent to:

  • Collection of necessary information to process your orders
  • Use of cookies to enhance your shopping experience
  • Receiving communications about your orders and our products

We never sell your personal information to third parties.

9. Governing Law

These Terms and Conditions are governed by the laws of the United States and the state of Texas. Any disputes shall be resolved in the courts located in San Antonio, Texas.

10. Changes to Terms

We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website after changes constitutes acceptance of the modified terms.

11. Contact Information

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Address: Our Generation Doll Shop, 3714 Fidler Drive, San Antonio, US 78201

We’re here to make your Our Generation experience magical!